ORDER

You see which variations and colours are remaining of a product on each product page. Once your order has been registered, you will receive an order confirmation by email. If you have questions regarding your order, you can contact yonatan@yohana.no, remember to mark the email with order number and subject.

We reserve that the inventory in the online store may contain errors. Should you, unlikely, experience that we are out of sale for one or more products in your order, of course you will not be charged for the item(s) that cannot be delivered.

If you want to cancel an order/item, you must contact us as soon as possible by phone or email. If the item has already been sent, you must make use of the right of withdrawal.

Expected delivery time is 3-5 days.

Order Status

To see pending and/or previously completed orders, log in to “my account”. Here you will find an overview of pending and previous orders. On “my account” you can also edit and update contact information such as name, address and similar.

Payment with

• WHIP
• Klarna

Buy now. Pay later with Klarna.

We are happy to tell you that we are working with Klarna to offer you more payment methods on the payment page. Now you can get what you want when you want it in a safe and easy way.

Place the products in the shopping cart and proceed to checkout.

Enter your personal details and you will know immediately if you have been approved.

Klarna will send you a confirmation email and then reminders when you have to pay.

Future Klarna purchases can now be completed with a click.

Pay later

Pay everything within 14 days after the goods have been dispatched. No prepayment, no interest and no fees when you pay on time. Card or bank payment

With a card, you can pay for your purchases quickly, securely and easily. You can connect your cards to Klarna the first time you pay something or do it in advance in the Klarna app. Klarna remembers your information so you can shop and pay even more smoothly next time.

Card Pay with a card of your choice. The money is withdrawn directly in connection with the purchase.

Financing

One-off agreement Complete a simple, 4-step credit application with top-of-mind information. You will receive an answer immediately if you are approved and can complete the order straight away.

Monthly payments You will make the monthly payment online or in our app using bank transfer or card payments. We will notify you when it is time to make the payment each month.

About Klarna

Pay online or in the app See your latest purchases and make payments in the Klarna app or online.

Download the Klarna app: www.klarna.com/app

• Log in: app.klarna.com/login
• Chat with customer service: www.klarna.com/no/kundeservice/

Safe & easy

You are always covered by Klarna’s buyer protection. Modern security protects your information to prevent unauthorized purchases. Read our most frequently asked questions www.klarna.com/no/kundeservice/ to learn more about how to use Klarna. At Klarna, we are committed to creating the world’s best shopping experience. We believe that payment is about much more than how we send money. That’s why our flexible payment methods give you more time, control and joy, so you can continue doing what you love most.

RETURN

We will accept exchanges and returns of undamaged within 14 days of the date of purchase (7 days during the sales period).

Returns in store FREE

Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed.
Please allow 2-5 business days for refunds to be received to the original form of payment once the return has been processed.

Do you want to return an item?

Here are how to do it:

1. Fill in the lower part of the withdrawal form and notify us at yonatan@yohana.no no later than 14 days after receiving the item. tell us if you want to exchange the item, refund, or cancel the purchase.

2. Send the package back to us, you can find the address at the top of the withdrawal form or on our website. note: if you choose to send the parcel without a tracking number, you have no rights if the parcel is lost. we strongly recommend that you send returns with a tracking number.

3. The item must be in approximately the same condition and quantity as when you received it. remember to close the package/bag well with extra tape so that the goods are not damaged during shipping.

See the consumer purchase act or contact us at yonatan@yohana.no if you have questions.